Turquoise Direct accepts payments by Visa, Mastercard and Discover Card debit or credit cards. Payments can be made through the site or by phone our contact number is (505) 934-5294. Our credit card system is protected by a 128-bit encryption to ensure secure transmission of information. Payment may also be made by personal check, money order or cash. It is suggested that certified mail with a return receipt be used. Payments should be sent to:
Turquoise Direct, P.O. Box 1107 Corrales, N.M 87048
Layaway is accepted with a fifty percent (50%) down payment. Full payment is required within thirty (30) days. Failure to make the final payment will result in a credit for a future purchase and the item or items will be returned to inventory. Unfortunately, we are not able to refund money as we pay our Native American artists cash. Any money received for sale of an item is quickly reinvested with the artists.
Turquoise Direct utilizes the United States Postal Service for both domestic and international shipments. However, if USPS does not service your area, we will ship via UPS or FedEx. We will insure each shipment for its full value and send it with Delivery Confirmation.
Charges for standard USPS domestic shipments will include a handling fee of $4.00 to cover materials and labor. Shipment fees will be based on value of the item with a formula of $1.00 per $100 value plus the handling fee. The $1.00 per $100.00 value is based on the wholesale price.
We will gladly accommodate requests for priority or overnight shipment, with the costs discussed at the time of purchase. Charges for UPS or FedEx will also be assessed on a case by case basis. For heavy or specialty items such as sculptures, paintings or rugs, charges will be assessed on an individual basis prior to shipment.
International shipping charges will be assessed on a case by case basis. Variables will include weight, value and speed at which the item is requested to be shipped. All international shipments will be insured for full value and sent via Air Mail.
Please be assured that the greatest care will be used in packaging and shipping. In cases where an item is especially fragile, such as a sculpture or painting, we may utilize a professional shipping service to achieve the highest level of assurance that it will arrive undamaged.
Turquoise Direct has a policy of complete customer satisfaction. An item may be returned within fifteen (15) days of receipt for a full refund for any reason whatsoever. An item may be returned within thirty (30) days for a credit toward purchase of a substitute item. Shipping and insurance costs and re-sizing fees associated with the purchase are not refundable or creditable.
Any item must be returned in the same condition and size as when it was purchased. If an item is returned in a damaged or altered state, we will inform you of the cost of repair and debit your refund or credit for that amount. Please contact us prior to attempting to size an item. We may have suggestions to help you adjust a size without damaging the item.
Please contact us when you are returning an item. It should be sent with a tracking number so that both parties can have access to the details of shipment.
Items lost in shipping will be handled on an individual basis. Although rare, should this happen, please call or email us so that we can begin the process of tracking the item and recovering costs.
Please email us your requests and specifications and we will contact the appropriate artist to see if your special order is possible. Availability of particular turquoise is also a factor in our ability to fill a special order.
A fifty percent down payment is required upon entering into the agreement to create a special order, with the remaining balance due upon delivery of the item to us by the artist. We will photograph the item and email the picture to you prior to this final payment. Special orders are non refundable. Shipping expenses will be the same as outlined in our shipping policy section.
Certificate of Authenticity
Turquoise Direct stands behind our merchandise. Each item is shipped with a Certificate of Authenticity containing the name of the artist, their tribal affiliation, the retail value of the item, and the materials involved in the construction of the item. This document can also be used for insurance and/or appraisal purposes.
Gift certificates are available. Simply choose an amount of $100 or more and we will send the Certificate to you or to whomever you wish. Should the Certificate be sent to someone other than you, we will send you the receipt.
Trades of Merchandise
We are interested in all things Native American. Email us a photo or photos of any item or items you might want to trade and, if we determine we are interested in trading, we will make an offer of the amount of credit we will give for each item. The credit may be spent on the item of your choice.
Turquoise Direct buys estate quality Native American items. Email us full descriptions and pictures of your items for a cash offer. If the items exceed our ability to purchase, we will make suggestions as to how you may liquidate them.
At a minimum, should an item or items meet our criteria for quality and authenticity, we will place it or them on our website for resale. Although we may modify our standard selling commission of forty percent (40%) for unusual items or large estates, you can normally expect to receive sixty percent (60%) of the asking price. Because we specialize, quite often we are able to sell your estate items for higher prices than auctions or yard sales. We are serious about you receiving fair market value for your Native American pieces.
Appraisals are available on an individual basis. Please contact us if you would like an appraisal of your Native American piece or collection.