Shipping

Turquoise Direct utilizes the United States Postal Service for both domestic and international shipments. However, if USPS does not service your area, we will ship via UPS or FedEx. We will insure each shipment for its full value and send it with Delivery Confirmation.

Charges for standard USPS domestic shipments will include a handling fee of $4.00 to cover materials and labor. Shipment fees will be based on value of the item with a formula of $1.00 per $100 value plus the handling fee. The $1.00 per $100.00 value is based on the wholesale price. We will gladly accommodate requests for priority or overnight shipment, with the costs discussed at the time of purchase. Charges for UPS or FedEx will also be assessed on a case by case basis. For heavy or specialty items such as sculptures, paintings or rugs, charges will be assessed on an individual basis prior to shipment.

International shipping charges will be assessed on a case by case basis. Variables will include weight, value and speed at which the item is requested to be shipped. All international shipments will be insured for full value and sent via Air Mail.

Please be assured that the greatest care will be used in packaging and shipping. In cases where an item is especially fragile, such as a sculpture or painting, we may utilize a professional shipping service to achieve the highest level of assurance that it will arrive undamaged.

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Return Policy

Turquoise Direct has a policy of complete customer satisfaction. An item may be returned within fifteen (15) days of receipt for a full refund for any reason whatsoever. An item may be returned within thirty (30) days for a credit toward purchase of a substitute item. Shipping and insurance costs associated with the purchase are not refundable or creditable.

Any item must be returned in the same condition and size as when it was sent. If an item is returned in a damaged or altered state, we will inform you of the cost of repair and debit your refund or credit for that amount. Please contact us prior to attempting to size an item. We may have suggestions to help you adjust a size without damaging the item.

Please contact us when you are returning an item. It should be sent with a tracking number so that both parties can have access to the details of shipment.

Items lost in shipping will be handled on an individual basis. Although rare, should this happen, please call or email us so that we can begin the process of tracking the item and recovering costs.